Apple's Sorry... But Not Really

  • Published: 28 March 2019
  • I've reviewed the MacBook Pro every year but Apple finally admits to a problem on their keyboards that has persisted for 4 years. I hope the 2019 MacBook Pro redesign fixes this issue.
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Comments • 3 570

  • Dave Lee
    Dave Lee   4 months back

    Apple BADLY needs to fix these keyboards on the 2019 re-design

    • Grinder Man
      Grinder Man  3 months back


    • Chillhoof
      Chillhoof  3 months back

      They should have never changed the 2015 chiclet style keyboard. Perfectly fine and reliable product.

    • Ich Bin
      Ich Bin  3 months back

      And then probably boast how their "new" keyboards and glorious and problem-free.

    • Silemu Aloyce
      Silemu Aloyce  3 months back

      Why u don't review samsung laptops?! Ain't they good and better?

    • Sun Chi
      Sun Chi  3 months back

      Apple is losing their vision. All about profits, and too many products. It is difficult to navigate their line up.

  • osx holunman
    osx holunman  2 weeks back

    All those plastic junk are just patch, it will broken after one year, this is all well planned

    • idonda
      idonda  2 weeks back

      so with the 2019 new ones they did not fix the problem.

      • eastlondonhustler
        eastlondonhustler  1 months back

        I think the root of the problem isn't Apple, it's their customers, Apple know they are unhappy, but they also know that they will continue buying their products , if you were in charge of Apple and knew that there were millions of iSheep queueing up day and night to buy your products, would YOU spend more money repairing faults like these ?
        I didn't think so.

        • Mitchell Djunaedi
          Mitchell Djunaedi  1 months back

          I wish Steve Jobs was still with us today.

          • Anuojat
            Anuojat  1 months back

            Even their apologies are broken junk! 😄

            • Slor Gaming
              Slor Gaming  2 months back

              Apple's solution to all their problems: buy a new one of their products.

              • Cat Hates Doors
                Cat Hates Doors  2 months back

                Now they did reinvent the keyboard design for 2019 MacBook Pro. No more complaints about this OLD design. Just make complaints about the NEW design.

                • GXNGHIS
                  GXNGHIS  2 months back

                  Now the mbp 2019 is out and no apple haven’t fixed it but have decided to use ‘new material’ smh.

                  • Benjamin Samuel
                    Benjamin Samuel  2 months back

                    The are only small number of users.. Because they can call n email the correct number to complain... Keys dont work.. Apple is too smart

                    • Benjamin Samuel
                      Benjamin Samuel  2 months back

                      Oo i know the solution to the keyboard issue without repair.... Buy new one

                      • Benjamin Samuel
                        Benjamin Samuel  2 months back

                        I hope their sorry fixes my new macbool pro keyboard aticly issue

                        • Whole Food Plant-Based Man

                          Wow, I’m sure glad I don’t use Apple laptops.

                          • Ricardo Franco
                            Ricardo Franco  2 months back

                            Frankly the best apple keyboard I’ve ever used was the one that came with the iMac 2005 model. It was well made, had solid buttons, truly enjoyable typing experience while enjoying a neat look (white keys on a clear body). Sadly it seized to work after 10+ years. I’m not a fan of the keyboard the laptops come with nowadays. My MacBook Air (mid 2013 model) has very delicate keys. A book fell on the keyboard a few months ago (a soft cover book at that) and the up arrow key completely broke in half and even damaged the clip underneath the key. Everything works but it’s annoying seeing that key missing. It happened in December and I still can’t get used to it. Also while on topic on how overly delicate these laptops are, about a year after I bought the laptop, I left it closed on my work desk for about 30 minutes. When I got back to my desk, I saw that my coworker had served me coffee and left my mug on top of the apple logo (dumb dumb move). When I opened my screen, I saw a circular rim area in the middle of the screen that’s slightly brighter than the rest of the screen. The weight of the mug had made the screen burn in!!! I’ve never been able to fix it. I figured it would cost too much to fix the screen and now even the key. Next Mac I buy will probably not be a laptop.

                            • Figaro
                              Figaro  2 months back

                              Apple devices are pleasant to look.
                              Guys in Apple are disgusting.

                              • DenviousMars
                                DenviousMars  2 months back

                                Very easy to solve.
                                Just dont buy Apple products

                                • Pax
                                  Pax  3 months back

                                  Dude ur awesome cause ur so damn honest

                                  • Vicky Sekaran
                                    Vicky Sekaran  3 months back

                                    I can bet these apple idiots will stick with the same chassis

                                    • Victor Kings
                                      Victor Kings  3 months back

                                      Great videos. Thanks

                                      • Sundar Pichai
                                        Sundar Pichai  3 months back


                                        • 3Degrees DB
                                          3Degrees DB  3 months back

                                          Where did you get those lights in the corner of the room?

                                          • Thomas
                                            Thomas  3 months back

                                            youre typing it wrong

                                            • Thomas
                                              Thomas  3 months back

                                              youre typing wrong

                                              • j
                                                j  3 months back

                                                They could use a Smart Keyboard Folio-like keyboard. The fact that it has more key travel than a MacBook is hilarious.

                                                • tz i
                                                  tz i  3 months back

                                                  oh when I saw that ad, just realized that Apple actually used compliant mechanism for the butterfly design, that's brilliant!!!

                                                  • Sanu
                                                    Sanu  3 months back

                                                    Everything works my ass

                                                    • Thomas King Schillerlein
                                                      Thomas King Schillerlein  3 months back

                                                      Customers: Are you sorry?

                                                      Apple: well... GO FUCK YOURSELF! LOL

                                                      • Thomas King Schillerlein
                                                        Thomas King Schillerlein  3 months back

                                                        You could also "NOT BUY APPLE!", but you're probably a morbidly obese stupid average Joe Murican. Are you?

                                                        • yeoJ kuotaaM
                                                          yeoJ kuotaaM  3 months back

                                                          Typing the apology on the Android might have proved *More Quality*

                                                          • Andrew Moss
                                                            Andrew Moss  3 months back

                                                            I haven't had any keyboard issues (yet), but I'm very disappointed by my £3000+ 15" MacBook Pro. Flimsy lid, noisy fans and regular crashing make me regret buying it.

                                                            • Charlie Wu
                                                              Charlie Wu  3 months back

                                                              how do you use all four of your laptops? do you switch out the old ones once the new one came out? or somehow you are keeping all of them in sync? if there's a good way i'd love to know

                                                              • Mo Akram
                                                                Mo Akram  3 months back

                                                                Fool me once shame on you! Fool me twice shame on me.... you been fooled 3 times... WTF dude? Take a hint apple don't care about customers just money...

                                                                • na Cna
                                                                  na Cna  3 months back

                                                                  my Enter key does not click anymore. Thanks apple !

                                                                  • Feyzan
                                                                    Feyzan  3 months back

                                                                    The biggest problem is that you are still using MacBooks. Lol stupid apple Fandom.

                                                                    • L.A. Emert
                                                                      L.A. Emert  3 months back

                                                                      As much as I love my iPhone X i simply can’t afford any new Apple products smh

                                                                      • Adam Macias
                                                                        Adam Macias  3 months back

                                                                        You crazy Dave! iSorry 🤣

                                                                        • Kenneth Loung
                                                                          Kenneth Loung  3 months back

                                                                          they keep telling us that a thinner laptop is better and then look at the problem now. they can't even properly fix there own keyboards. This is pretty sad for a company period.

                                                                          • Thicc Boi
                                                                            Thicc Boi  3 months back

                                                                            Moral of the story buy a hp spectre instead

                                                                            • Manraj Rakhra
                                                                              Manraj Rakhra  3 months back

                                                                              Thank you very much for the recommendation Dave, I will wait up for the hopefully updated 2019 version. I've a 15 inch MacBook Pro from 2013 that's dying a slow death. Too bad they don't make 'em like they used to.....

                                                                              • Andres Valdevit
                                                                                Andres Valdevit  3 months back

                                                                                Dude, the new Acer Concept D for creators has just been presented! Looks promising and point's at tackling head on the entire Apple lineup, looking forward for your opinion on it. At the moment the Mac Pro is a sick joke more than ever!

                                                                                • Oliver Harrison
                                                                                  Oliver Harrison  3 months back

                                                                                  Unfortunate is the wrong word to use, Dave. I appreciate you being so harsh about how they're dealing with how they're applying the fix. Apple's constantly ignoring the problem in order to save money by not fixing a design that was bad to start with. That's not unfortunate, that is negligence at best and consumer hostile at worst.

                                                                                  • Sudden Eye
                                                                                    Sudden Eye  3 months back


                                                                                    • blobidk
                                                                                      blobidk  3 months back

                                                                                      As a video editor, apple is forcing me out of their ecosystem. I went from entirely apple computers (laptop and desktop) to my current setup of apple laptops and windows desktops...
                                                                                      Almost 2 years ago, i splurged and bought the most expensive and maxed out MacBook i could buy and this was the dumbest decision i have ever made.
                                                                                      The laptop is barely two years old and is about as useful as a potato with a usb plugged in to it. 7 of my keyboard keys are unresponsive at best and the cooling system is non-existent causing the cpu to throttle. Right now the laptop is only good for handling Chrome and not too much else at the same time.

                                                                                      I am on the market for a new portable editing machine and im just not sure apple is the way to go anymore.

                                                                                      • drifter4training
                                                                                        drifter4training  3 months back

                                                                                        Soo are they loosing their mojo or their shit ?

                                                                                        • EchoZ
                                                                                          EchoZ  3 months back

                                                                                          Apple Fans: U GuYs UsE iT WhEre ThEre Is ToO mUcH DuSt nO WonDeR
                                                                                          People: ok where is there no dust
                                                                                          Apple Fans: ehhhhhhh..... In SpAcE

                                                                                          • Jesus Kush
                                                                                            Jesus Kush  3 months back

                                                                                            God I miss the 2015 macbook pro worked like a charm why did they have to ruin it

                                                                                            • Nelson Andrés Dominguez
                                                                                              Nelson Andrés Dominguez  3 months back

                                                                                              Amazing! Thanks for the content!

                                                                                              • Hazel
                                                                                                Hazel  3 months back

                                                                                                i bought an old macbook air and i am very happy with it...